As the Park Receptionist at Serenity Lakes, you will play a crucial role in the daily operations of this exciting new development encompassing a diverse range of responsibilities. This is a very important role as you’ll be required to work closely with our sales and letting agents, greet clients upon arrival and offer our valued guests an exceptional experience during their stay.

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Key responsibilities (not exhaustive)

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• Warmly greet guests upon arrival, efficiently handling check-ins, check-outs, and any special requests.

• Co-ordinate and direct any on park sales enquires to the relevant departments.

• Provide accurate information about the parks facilities, services, and local attractions, ensuring guests have a memorable stay.

• Answer telephone enquiries and manage reservations in a timely and courteous manner.

• Maintain up-to-date guest records and billing information using the parks CRM system

• Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve any issues that may arise.

• Process payments and maintain accurate financial records.

• Assist with administrative tasks, such as managing correspondence, filing, and data entry, as required.

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Skills, experience and qualities required: 

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• Previous experience in a customer service role, preferably within the hospitality industry.

• Excellent communication, interpersonal, and problem-solving skills.

• Proficiency in Microsoft Office

• Strong organisational skills and the ability to multitask in a fast-paced environment.

• A professional and friendly demeanour, with a genuine commitment to guest satisfaction.

• Flexibility to work weekends, holidays, and evenings as needed.

• Full, preferably clean, driving license.

• Alignment with and ability to demonstrate company values.

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We may need to do a DBS check.

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